Each piece is handmade to order, so please allow 3-5 working days for crafting. UK delivery is free, tracked, and typically takes a further 2-3 working days. Total: approximately 5-8 working days from order to doorstep. We'll send you a tracking number as soon as your ring ships.

Each of our product pages has a detailed size guide for that specific piercing. As a quick guide: measure the inner diameter of your current ring (the distance across the inside of the circle). If you don't have a current ring, our piercing guides have visual size comparisons. You can also email us with your piercing type and we'll recommend a size — we do this every day and we're happy to help.

We understand that getting the size right can be tricky, especially for a first purchase. If the size isn't quite right, get in touch and we'll work out the best solution. We want you to be completely happy with your ring.

Yes — every piece is genuine 14K solid gold (58.3% pure gold). Not gold-plated, not gold-filled, not vermeil. Solid gold through and through. If you have any concerns about authenticity, we're happy to provide more detail about our materials.

Yes, we ship worldwide. UK delivery is free. International shipping rates and delivery times vary by destination — you'll see the options at checkout.

Due to the made-to-order nature of this piece, and to maintain the highest health and hygiene standards for body jewelry, we do not accept returns or exchanges on correctly made items. We truly appreciate your understanding, as this strict policy guarantees that every customer receives a 100% brand-new, unworn piece crafted just for them.

Yes, we work with a number of piercing studios across the UK. If you're a professional piercer or studio owner interested in stocking Stepoy jewellery, please email us at info@stepoy.com with details about your business and we'll be in touch.